Retail 2020 - trends for the future
Australian Centre for Retail Studies
Research faculty from The Australian Centre for Retail Studies - Monash University, Melbourne gave a briefing on their latest report, "Retail 2020: The future of retail. Insights from NZ and Australia," in Auckland this week.
Key trends in retail were identified as:
1. Low price everything is on the way out - it's unsustainable with increasing costs including manufacturing, transport, distribution, marketing, product safety etc
2. Excessive product choice is also on the way out - consumers are looking for simplicity, and there isn't enough shelf space for all every product.
3. Technology a big influencer - RFIDs soon to be on every product; mobile shopping, dynamic pricing, interactive kiosks etc
4. Consumer Confusion -too much choice, flight to simplicity. Need to educate customers on product benefits.
5. Tactics for managing the recession include consolidation, "premiumisation", and differentiation. Get fashionable - what customers want and aspire to, they'll still pay for!
Read more...
6. Personalisation -customise products.
7. Sell products based on customer needs and "occasions." Loyalty cards aren't a panacea. Use customer info from loyalty cards to market smarter.
8. Flight to value - customers are trading down. Retailers need to get out of the vicious discount cycle. Tactics include creating product stories, creating scarcity value. Customers will still pay more for quality - products that last longer can sell at a premium if you educate buyers on product lifecycle.
9. Communication channels - the rise of social networking for marketing e.g. Facebook & Twitter. Mobile marketing, iPhone applications for shopping, the influence of customer reviews online.
10. Removing the retailer! Shopping online, creating your own product (and market) online (e.g. Ponoko.com, Threadless), supplier kiosks and vending machines.
11. Going ultra-local - supporting locally grown produce, awareness of food miles, carbon footprinting etc on the rise.
12. Green movement and sustainability - increasing percentage of customers prepared to pay more for companies and products that are green, organic, sustainable, eco-friendly etc.
Next week: How going green may well
aid the recovery of the recession and beyond.
The report is available at $695 (earlybird rate until 1 September, 2009, then $995) from www.buseco.monash.edu.au
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