Joyous

Joyous enables companies to get fast feedback from the frontline at scale. Go from thousands of chats to one clear action plan – fast.

Chat one-on-one with thousands.
Surface critical thinking from people on the ground in real-time. No email, app or login required.

From feedback to action. Fast.
From thousands of responses to a clear prioritized plan – no manual work.

Plan and launch in minutes.
Plan, design and launch high impact campaigns via any channel quickly.

AI made for frontline insights:

AI Assistant
– The assistant that helps you draft great questions. No more poorly worded questions to confuse people or put them off.
– Identify and solve in one go. Helps get you both the problem and solution in one.
– Easy for anyone to understand. Keeps it simple, short and focused on one thing at a time.
– Make chats comfortable. Adds intro messages in friendly language and ensures questions don’t put people on the spot.

AI Responder
AI that chats back, but isn’t chatty.
– Gets enough depth to act on without wasting time.
– Asks an instant follow-up question – only if needed.
– Knows to back off when sensitive topics are raised.
– A human can review and moderate AI replies.
– Can be configured to allow a human time to reply first.
– Suggests replies for human facilitators.

AI insight you can audit.
– Identify actions: Instantly highlights the phrases you can act on.
– Group and summarize: Themes and ranks related phrases.
– One-click validation: Quickly jump from a theme to related conversations.
– Human-in-the-loop: An analyst can easily review and adjust AI results.

AI Action plan – A detailed action plan on a plate.
– Suggests action items: Each theme has a related action item presented directly alongside it.
– Drafts detailed tasks: Each action item includes detailed tasks based on the frontline phrases.
– AI suggests. You decide: You can accept, ignore and modify all action items and tasks with just a few clicks.
– Actions suggested for each theme: No more time wasted on sifting through feedback to identify the key action items and tasks.