Vector - what to do in an outage?

The physical nature of an electricity network means that, regardless of location, unplanned outages can occur. Outages are often caused by extreme weather, trees touching the lines, car accidents involving power poles, and lines and cables being accidentally damaged by digging. The greatest risk to our network is a storm, which can cause widespread outages. 

Planned outages occur when we have to turn your power off so that our people can work safely near our network assets such as power lines and transformers. The most common reasons for a planned outage are the replacement of power poles, overhead conductors or transformers, and the maintenance of underground power cables.

We notify customers of planned outages 4 days in advance of a planned outage either by letter or email. You can check for updates on the day of the planned outage via the app.

How to prepare your business for a power outage.



Our Vector Outage app allows you to see where planned & unplanned outages are occuring on Vector’s networks. You can also subscribe to updates and bookmark important addresses to get a push notification if there is an outage at or near your address.